Yes. Ava sends AI customer SMS confirmations and follow-ups by text, branded to your shop, so the customer walks away with the booked window in writing.
That matters because a verbal "see you Tuesday morning" fades. A text with your company name, the day, and the arrival window is something the caller can look at again — and it cuts down on the "wait, when were you coming?" callbacks that eat your day.
When Ava books a job, the caller gets a confirmation text under your shop's name. Depending on how you set things up, that can include:
You keep control of what goes out. The text is a receipt for the appointment, not a marketing blast.
Ava can also fire a follow-up text when it makes sense — for example, to a caller whose call dropped or who hung up before booking. Voicemail never does that. A quick "we got cut off, want us to grab that spring job for you?" pulls back leads that would otherwise leak to the next shop on the list.
Every customer text respects opt-out. If someone replies STOP, that thread ends. It's transactional messaging to people who already called you, which keeps it clean and consistent with standard texting norms.
You already know the value of speed. A customer with a car trapped in the garage at 7 AM doesn't want to wonder whether the message got through. The confirmation text closes that loop while you're still under a door somewhere else.
And because you also get an instant SMS and email summary of every call, you see the same booking the customer sees — no re-typing, no guessing. For the full picture of how Ava turns a ringing phone into booked work, see how a 24/7 AI receptionist handles your calls. For the money side of never missing a call, see what missed calls actually cost a garage door shop.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.